Low lunch balance alerts

You can automatically notify parents and guardians when their lunch balance goes below a certain dollar amount. Contact support@catapultems.com for help with the initial setup. Below are instructions to make changes.

Customize message

1. From the Organization Dashboard, select the Low Lunch Balance button.
   
2. Select Email, Text, or Phone Call for the method of delivery. Text and Phone Call are premium features. For more information, contact support@catapultems.com.
3. For email, enter the Subject and Message.
   1. For the final alert message, we recommend including a detail that it'll be the final message regarding this matter
4. For Text and Phone, enter the same or alternate message.
   1. For the final alert message, we recommend including a detail that it'll be the final message regarding this matter
      

      

Delivery triggers

1. Send at (select time).
2. Send when the balance is below (select amount).
3. Shows the total balance of all students in the district.
4. Shows positive balance (total of all students with positive balance).
5. Shows negative balance (total of all students with negative balance).
6. Select the number of days after the first message is sent out to send a follow-up message. 
   1. If Alert 1 is set to 0 days, CatapultCONNECT sends the alert message the same day we receive the low lunch balance.
7. Select email for delivery option.
8. Select Text for delivery option. 
9. There are up to 7 available follow-up messages to send.
10. Select Save or Cancel.